Terms and
Conditions of Sale revised 10/11/2002
The
following are terms and conditions for the sale
of goods that will govern any contract for sale
that we enter into with you.
Please read
these terms and conditions carefully
These terms
and conditions do not affect your statutory
rights
GENERAL
INFO
Any
item showing a value of £9999.99 is out
of stock.
Most
Orders are dispatched Within 2 days of
reciept but Please allow up to 14 days
for out of stock items
We
strongly advise you to print and keep
safe a copy of these Terms and
Conditions.
Tech
support is available free only for any
product sold by us and is available by
email or by telephoning the number at the
bottom of this page Mon to Fri 10.00am
till 5.00pm.
PURCHASING
We
will treat each order for goods as an
offer by you to purchase the goods
subject to these terms and conditions.
Submission of an order does not
constitute our acceptance, nor does it
indicate that we will accept your offer
to buy, acceptance of your offer to
purchase will not take place until after
your payment is taken from your card. It
is at this point that a legal binding
contract will be formed which will be
subject to these terms and conditions.
The email you recieve is not an invoice
just confirmation of your offer to buy.
We reserve the right to refuse the sale
of any item to any person for any reason
without notification.
Goods
are subject to availability. Not all
goods are stocked in our retail shop. If
we do not supply the goods for any reason
we will not charge you for these goods
and we will refund any money already paid
for the goods. However, we will not be
responsible for compensating you for any
other losses, which you may suffer if we
do not supply goods.
Payment
is accepted on this web site only by any
of the following credit or debit card,
visa, MasterCard, Switch, Delta, Solo,
Electron and Maestro. All credit / debit
cards are processed offline for your
security. We will not accept payment by
cheque.
To
order goods through this website you must
be at least 18 years of age.
Goods
will not be shipped outside the UK.
Prices
shown include VAT and are valid only for
purchases made directly over this
Internet web site for delivery by our
courier. You may not order goods on this
web site then collect them in person.
For
purchases made on our web site we offer a
7-day money back guarantee on all
products (excluding software and
consumables), if you are not happy with
any product you may return it to us for a
full refund. Items must be in new
condition with all packaging and in a
resalable condition. Charges will be
applied to the customer for any damaged /
missing / unsalable items. The customer
must in all instances cover the cost of
the return carriage. Returns policy
applies see Returns below.
The
price for the goods will be as stipulated
at the time when you place your order. We
are entitled to make adjustments to the
price to take account of any increase in
our supplier's prices, or the imposition
of any new taxes or duties, or if due to
an error or omission the price published
for the goods on our website is wrong. We
will inform you of the correct price and
give you an opportunity to cancel the
order. If the goods have already been
delivered, we will give you an
opportunity to return the goods and
receive a full refund of the price and
any delivery charges you have paid for
the goods.
We
shall have the right to terminate any
contract between us without penalty
within 60 days from the date we accept
your order. In the event of termination
we shall refund to you all sums paid by
you to us and you shall return any goods
that we have despatched to you.
You
will only own the goods once we have
received payment in full.
We
do not offer any credit facilities. We
will issue you with an electronic invoice
upon submission of your offer to purchase
and a proper invoice will be raised upon
acceptance of your offer.
If
you order software from us, a licence to
use the software is supplied with the
product by the publisher of the software.
You are required to comply with the terms
of the software licence as well as these
terms and conditions.
DELIVERY
We
will endeavour to deliver goods within
the times stated but goods are subject to
availability and delay in delivery of
goods is sometimes outside of our
control. Any dates we specify for the
delivery of the goods are approximate
only and we shall not be liable for any
losses, costs, damages, charges or
expenses caused by any delay for delivery
of the goods even if caused by our
negligence. All goods will be shipped
stocks permitting using standard parcel
courier (3 to 5 days), This is a
description of the service we use and not
an indication of the delivery date.
Upon
reciept of your order you will be asked
to sign for the goods recieved as being
in good condition, upon signing this will
be your acceptance that they were
delivered in good condition, DO NOT SIGN
AS UNCHECKED, this will invalidate any
future warranty or claim against the
carrier.
We
reserve the right to part ship orders if
an item is out of stock, we also reserve
the right to cancel any order or part of
an order without notification.
Should
delivery be delayed for more than 21 days
you have the right to contact us and
refuse to accept the goods. In this case
we will refund any money paid by you for
the goods.
As
soon as we have delivered the goods you
will become responsible for them. Any
damage caused while in your ownership
will be at your own risk. If you delay
accepting a delivery, our responsibility
for everything other than damage due to
our negligence will end on the date the
carrier tried to deliver the goods to
you.
Carriage
rates are displayed at the bottom of the
page. Shipping charges are for standard
UK mainland (inc Northern Ireland)
addresses only.
Maximum
weight for northern ireland is 2 kilos
(inc packaging).
We
do carry large stocks of most products
but cannot guarantee all items will be in
stock at all times. Please allow up to 14
days for delivery of items out of stock.
IMPORTANT
NOTICE: time limit for notification of
claims. If goods arrive in a damaged
condition you must inform us within 2
working days. Our Customer Services
Department will arrange return of these
goods and we will replace the goods at no
charge or refund any money paid for the
goods. IF YOU DO NOT DO THIS WE SHALL
HAVE NO LIABILITY FOR GOODS SAID TO BE
DAMAGED ON DELIVERY. Any goods returned
as damaged or faulty after this 2 day
period that are found to be in full
working order will be returned to you and
an administration fee of 25% of the price
of the goods along with the cost of
carriage of will be charged to you.
RETURNS
For
items to be returned under our 7 day
refund scheme you must give your notice
of intention to return by telephone
within 7 days of receipt ( defined as the
date of delivery on our couriers delivery
sheet ) our returns policy will be
explained in full and you will be given
an RMA number and instructions on how to
return the goods.
All
returned goods must be accompanied by a
valid Returns Merchandise Authorization
number (RMA) which can be obtained by
contacting tech support dept on the
number at the bottom of this page. This
applies to all returns for any reason.
RMA
numbers are valid for 7 days from issue,
after this time you will lose the right
to return the goods.
Returned
goods will not be accepted without a
valid RMA number. The RMA number must be
clearly marked on the outer packaging,
not on the goods. Unauthorised returns
will be rejected and returned to you at
your own expense. Failure to follow these
instructions will result in delay and
additional costs.
All
returns are at your own expense and must
be suitably packaged, and a recognised
courier used (Amtrak, Securicor, DHL etc
not post office / parcel force). Proof of
postage is not necessarily proof of
delivery and you are therefore strongly
advised to ensure your courier uses a
service that requires a signature, also
you need to maintain sufficient insurance
to cover the value of the goods for loss
or damage.
You
may still return unwanted items outside
our 7-day refund period but in such
instances a minimum restocking fee of 25%
will apply and return carriage would be
at your own expense.
For
items returned as faulty outside our
7-day period, if the item is faulty then
it will be repaired/replced and returned
at our expense. For items returned where
no fault is found an admin charge of 25%
of the purchase price and the cost of
return carriage will apply.
We
cannot accept liability for packages
damaged during transit. It is your
responsibility to wrap the product
adequately to prevent damage happening.
No
software may be returned for any reason.
If any software discs are faulty the
manufacturer will replace them. Please
note Software Licenses are
non-returnable.
WARRANTY
We
will supply goods that are free from
defects in materials and workmanship for
a period of 12 months (or longer if
required by law) from the date of
delivery. This does not affect any other
statutory rights that you may have.
Many
of the products we sell are of a
technical nature and it is not practical
to publish detailed specifications of all
the products and keep specifications 100%
up to date. All drawings, pictures,
descriptive matter, specifications and
advertising on our website are for the
sole purpose of giving an approximate
description of the goods. Pictures are
for illustrative purposes only.
GENERAL
Failure
by us to enforce any of these terms and
conditions will not affect our right to
enforce the rest of these terms and
conditions.
These
terms and conditions do not affect your
statutory rights
We
reserve the right to change or amend
these terms and conditions at any time
and without prior notice.
The
laws of England and Wales shall govern
the Contract between us and any dispute
will be resolved exclusively in the
courts of England and Wales. We operate a
complaints handling procedure, which we
will use to try to resolve disputes when
they first arise. If you have a complaint
contact us at the email address below
We advise you to
print and keep safe a copy of these Terms and Conditions.
- Premier
PC`s
- 180
Attercliffe Road
- Sheffield,
S4 7WZ
- Phone:
0870 744 1711
- Fax:
0870 744 8081
All delivery
charges will be free unless the order value is £150 or less
inc VAT then they will be charged £4.00
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